Refund policy
Refund Policy (English)
We accept returns and exchanges only if the received item is damaged. Please follow these steps to process your return:
- Contact us: send us an email with the following details:
- A clear description of the damage.
- Your name, address and order number.
2. Await approval: Once your request is reviewed and approved, we will provide instructions to proceed with the return.
3. Return condition: The item must be UNUSED and in its original packaging. Upon receiving the damaged item, we will send a replacement.